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Message from Julia Mulligan, NY PCC

» Posted in General News on Sat 17th Mar, 2018

You may be aware that I have recently approved an investment of more than £3 million into North Yorkshire Police’s Force Control Room over the next two years. 

The investment is designed to solve the service issues that have arisen, particularly with the 101 number as a consequence of staffing shortfalls and an increase in the numbers of calls made by the public. The investment comes on top of a range of measures that have already been taken, which have reduced average 101 call waiting times from 3 minutes 35 seconds in August, to 1 minute and 6 seconds in February.

Now, in anticipation of a further surge in demand over the busy summer months, and to improve crime recording, additional improvements will be made, including:

•        New accommodation at Fulford Road in York for the larger team of call handlers and staff

•        Improved training and tutoring facilities so people can be coached in smaller groups, more quickly

•        32 additional full-time staff

•        State-of-the-art IT equipment

•        A new Crime and Occurrence Management Unit 

As this has been of considerable interest to many people, I would be very grateful if you could pass on this information - the press release also gives more information.

It is very important for the public to have full confidence in the police’s response and I hope this will go some way to reassuring people that action is being taken. 

Kind regards

Julia Mulligan 
Police and Crime Commissioner for North Yorkshire



Office of the Police and Crime Commissioner for North Yorkshire 
12 Granby Road, Harrogate, North Yorkshire, HG1 4ST
Tel: 01423 569 562